CYBEX 11000 Owner's Manual download pdf (Page 16)

Cybex Eagle 11000 Chest Press Owner’s Manual

Customer

Service

Page 16

1. Call the Customer Service Hot Line listed above for the return of any item that is defective.

2. Provide the technician with a detailed description of the problem you are having or the defect in the item you wish

to return.

3. Provide the model and serial number of your Cybex equipment.

4. At Cybex’s discretion, the technician may request that you return the problem part(s) to Cybex for evaluation and

repair or replacement. The technician will assign you a RMA number and will send you an ARS label. The ARS

label and the RMA numbers must be clearly displayed on the outside of the package that contains the item(s) to be

returned. Include the description of the problem, the serial number of the equipment and the name and address of

the owner in the package along with the part(s).

5. Forward the package through UPS to Cybex.

Attn: Customer Service Department

Cybex International, Inc.

1975 24th Ave SW

Owatonna, MN 55060

NOTE: Merchandise returned without an RMA number on the outside of the package or shipments sent COD will not be

accepted by the Cybex receiving department.

Damaged Parts

Materials damaged in shipment should not be returned for credit. Shipping damages are the responsibility of the carrier (UPS, Federal

Express, trucking companies, etc.)

Apparent Damage - Upon receipt of your shipment, check all items carefully. Any damage seen with a visual check must be noted

on the freight bill and signed by the carrier’s agent. Failure to do so will result in the carriers refusal to honor your damage claim. The

carrier will provide you with the required forms for ﬁ ling such claims.

Concealed Damage - Damage not seen with a visual check upon receipt of a shipment but notices later must be reported to the carrier

as soon as possible. Upon discovery of the damage, a written or phone request to the carrier asking them to perform an inspection

of the materials must be made within ten days of the delivery date. Keep all shipping containers and packing materials as they will be

needed in the inspection process. The carrier will provide you with an inspection report and the necessary forms for ﬁ ling a concealed

damage claim. Concealed damage claim is the carrier’s responsibility.Cybex, if applicable. Under no circumstances will defective parts

or equipment be accepted by Cybex without proper RMA and an Automated Return Service (ARS) label.

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CYBEX 11000 Owner's Manual Page 16