CYBEX AUTOVIEW COMMANDER - User's Guide download pdf (Page 48)

AutoView 424 Installer/User Guide

Symptom Action

Mouse is inoperable on one If the mouse is inoperable on a channel, try the mouse

computer channel reset command <MR> or <MW> with that PC selected.

(For instructions on command mode, see ‘Basic

Operations’.)

Verify that the cables from the computer to the

AutoView 424 are connected properly.

Make sure that you have keyboard/mouse privileges

for that channel.

Verify that the mouse driver and application are

configured properly for mouse support.

Verify that the computer works properly with a mouse

connected directly to it. If the problem persists, contact

Cybex Technical Support.

Mouse is inoperable on all Verify that the mouse is plugged into the correct PS/2

computer channels port on the back of the AutoView 424.

Try the mouse reset command <MR> or try the ‘Reset

PS/2 Standard Mse/Kbd’ command from the OSD

Command Menu for computers using PS/2 mice. Use

<MW> or ‘Reset PS/2 wheel Mse/Kbd’ for computers

using the Microsoft IntelliMouse. (For instructions on

command mode, see the ‘Basic Operations’ chapter.)

Verify that the mouse works when connected directly to

a computer.

Cycle power to the AutoView 424 unit. (You do not

have to power down your computers for this.) If the

mouse remains inoperable, power down all attached

computers, cycle power on the AutoView 424, then

repower the computers. If the problem persists,

contact Cybex Technical Support.

Remote Video is Verify the remote monitor capabilities are equal to

unrecognizable or greater than the local monitor capabilities.

Plug and Play video is only supported on the local

video port.

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CYBEX AUTOVIEW COMMANDER - User's Guide Page 48