CYBEX 700T Service Manual download pdf (Page 61)

PROCEDURE FOR OBTAINING WARRANTY PERFORMANCE:

TO SECURE THIS WARRANTY IN EVENT OF A DEFECT, BUYER MUST RETURN TO SELLER

THE WARRANTY REGISTRATION CARD. CONTACT THE CYBEX CUSTOMER SERVICE

DEPARTMENT WITH QUESTIONS REGARDING YOUR WARRANTY BY MAIL OR

TELEPHONE FOR INSTRUCTIONS OR A RETURN AUTHORIZATION NUMBER AS

PROVIDED BELOW.

Attn: Customer Service Department

Cybex International, Inc.,

10 Trotter Drive

Medway, MA 02053

Return Material Authorization (RMA)

The Return Material Authorization (RMA) system outlines the procedures to follow when

returning material for replacement, repair, or credit. The system assures that returned

materials are properly handled and analyzed. Follow the following procedures carefully.

Contact your authorized Cybex dealer on all warranty-related matters. Your local Cybex dealer

will request an RMA from Cybex, if applicable. Under no circumstances will defective parts or

equipment be accepted by Cybex without proper RMA and an Automated Return Service

(ARS) label.

1. Call the Customer Service Hotline listed above for the return of any item that is

defective.

2. Provide the technician with a detailed description of the problem you are having or the

defect in the item you wish to return.

3. Provide the model and serial number of your treadmill. The serial number is located on

the rear crossbar under the running deck. The serial number begins with a letter, for

example: R09-101331100.

4. At Cybex’s discretion, the technician may request that you return the problem part(s) to

Cybex for evaluation and repair or replacement. The technician will assign you an RMA

number and will send you an ARS label. The ARS label and RMA number must be

clearly displayed on the outside of the package that contains the item(s) to be

returned. Include a description of the problem, the serial number of the treadmill and

the name and address of the owner in the package along with the part(s).

5. Forward the package through UPS to Cybex.

Attn: Customer Service Department

Cybex International, Inc.,

10 Trotter Drive

Medway, MA 02053

Cybex 700T Treadmill Owner’s Manual

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CYBEX 700T Service Manual Page 61