CYBEX LT-16602-4 Service Manual download pdf (Page 53)

6 - Customer Service

Contacting Service

Hours of phone service are Monday - Friday from 8:00 a.m. - 6:00 p.m. Eastern Time.

For Cybex customers living in the USA, contact Cybex Customer Service at 800-766-3211.

Your options at this number include:

• Press 63 to place a parts order or to check parts order status.

• Press 64 to speak to a technical support representative regarding trouble shooting

or to schedule a field service call.

• Press 65 to check status of a repair order only and you have your

RRM number.

• Press 66 to check status of a dispatched field service call and you have your

inquiry number.

• Press 67 for service of a medical or isokinetic product.

• Press 0 to go to the Cybex operator.

For Cybex customers living outside of the USA, contact Cybex Customer Service at

508-533-4300 or fax 508-533-5183.

Order parts and find information on the web at www.eCybex.com or by email at

Serial Number & Voltage

Your serial number and voltage can be found on the front of your treadmill. For your

convenience record your serial number and voltage below so that you will have it ready if you

call Cybex Customer Service.

Serial Number Voltage

Return Material Authorization (RMA)

The Return Material Authorization (RMA) system outlines the procedures to follow when

returning material for replacement, repair, or credit. The system assures that returned

materials are properly handled and analyzed. Follow the following procedures carefully.

Contact your authorized Cybex dealer on all warranty-related matters. Your local Cybex dealer

will request an RMA from Cybex, if applicable. Under no circumstances will defective parts or

equipment be accepted by Cybex without proper RMA and an Automated Return Service

(ARS) label.

Customer

Service

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Cybex Sport Treadmill Owner’s & Service Manual

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CYBEX LT-16602-4 Service Manual Page 53