CYBEX LT-16602-4 Service Manual download pdf (Page 54)

1. Call the Customer Service Hotline listed above for the return of any item that is

defective.

2. Provide the technician with a detailed description of the problem you are having or the

defect in the item you wish to return.

3. Provide the model and serial number of your treadmill. The serial number is located on

the front panel of your treadmill. The serial number begins with a letter, for example:

R09-101331100.

4. At Cybex’s discretion, the technician may request that you return the problem part(s) to

Cybex for evaluation and repair or replacement. The technician will assign you an RMA

number and will send you an ARS label. The ARS label and RMA number must be

clearly displayed on the outside of the package that contains the item(s) to be

returned. Include a description of the problem, the serial number of the treadmill and

the name and address of the owner in the package along with the part(s).

5. Forward the package through UPS to Cybex.

Attn: Customer Service Department

Cybex International, Inc.,

10 Trotter Drive

Medway, MA 02053

NOTE: Merchandise returned without an RMA number on the outside of the package or

shipments sent C.O.D. will not be accepted by the Cybex receiving department.

Cybex Sport Treadmill Owner’s & Service Manual

Customer

Service

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CYBEX LT-16602-4 Service Manual Page 54